Refund Policy

Last updated: January 2026

At Service Center Kanyakumari, we aim to provide high-quality multi-brand repair solutions. If you encounter issues with our service, this Refund Policy outlines the conditions under which refunds are processed.

1. Diagnostic / Visiting Fee Refund

The standard ₹250 visiting and diagnostic fee is non-refundable. This fee compensates the technician for traveling to your residence, performing initial physical inspection, and providing the diagnostic estimate. It is waived/adjusted only if you authorize the repair to proceed during that visit.

2. Spare Parts Refund

If a replacement part installed by our technician malfunctions or is found to be defective within the 90-day warranty window, we will replace the part free of charge. If we are unable to source a functional replacement part due to supply constraints, we will issue a full refund for the cost of that specific spare part upon reclaiming the defective component.

3. Workmanship & Labor Refund

We provide a 30-day warranty on our workmanship. If our technician is unable to resolve the primary diagnosed issue after multiple service visits (up to 3 visits) for the exact same problem, we will refund the labor charges billed to the customer.

4. Non-Refundable Items

Refunds will not be granted in the following scenarios:

• Damage caused by customer mishandling, electrical voltage spikes, or water entry after our repair is completed.
• Repair requests on secondary faults that were not reported, diagnosed, or billed during the original visit.
• If the customer hires an outside technician or a third-party provider to inspect/dismantle the appliance during our active warranty period.

5. Processing Refunds

Once a refund is approved by our service coordinator, the amount will be credited back via UPI or Bank Transfer within 5 to 7 working days. To request a refund, please email your original invoice number and details to info@servicecenterkanyakumari.com.